Frequently Asked Questions
What is your Cancellation Policy?
Cancel less than 48 hours before of booking- you will be required to pay the full rental amount
Cancel within 2-6 days of booking – we will keep your deposit, but willing to work with you depending on the situation
Cancel up to 7 days in advance – full refund
Weather cancellation policy?
We DO NOT cancel due to bad weather forecast.
If there is a chance of bad weather we will be in contact with you during the day, up until your scheduled booking time. If weather prevents us from getting on the water, you will receive a full refund.
What to bring?
Swimsuit, cooler with ice, drinks (please avoid red colored drinks), all food is welcome, towel if needed, a smile.
Where do I park?
There’s designated parking for boat rentals available at the marina, however they do charge $15/car. We recommend car pooling as much as possible.
Upon arrival, please call/text your captain and start walking down towards the marina to meet them.
What is your policy for masks and COVID-19?
We do not require masks or social distancing on our boats. Our captains can wear a mask upon request.
COVID restriction prevent us from tying up to other boats in the party cove.
Can we drive the boat ourselves?
Unfortunately we don’t allow guests to drive our boats. Our experienced captains are the only ones allowed to drive our boats.
Do you provide infant/kid life vests?
At this time, we do not provide life vests for kids or infants. All children under the age of 13 must wear a life jacket while on the boat. If your party has children under the age of 13, they will need to bring their own form of life preserver.
Are pets allowed?
We do not allow pets due to marina restrictions.
Can you pick us up from a different location?
For a preferred pick up location, a 20% gratuity for captain will be automatically applied to your bill as well as a $25-$50 charge depending on the location.
Can I fish off the boat?
If you bring your own pole and gear, you are more than welcome to fish.
Can we tube behind the Pontoon boat?
Please contact us if you would like more information on tubing.
All of our boats come with a high quality stereo system with either Bluetooth or Auxiliary Cord capabilities. Anyone is welcome to DJ or you can ask your captain to throw on a playlist for you.
How much do we tip the captain?
Our captains work hard to give you and your party the best possible lake experience. We highly encourage and recommend a 20% tip for your captain. You can tip with your card, cash, or thru Venmo.